Dear Guest,Thanks a lot for your excellent review and recommendation! We’re delighted that our airport hotel met all your expectations—from the convenient location and free shuttle service to our friendly staff and smooth Trip.com booking process.We’re proud to be a top choice for travelers transiting through Guangzhou, and we look forward to hosting you again soon. Best wishes for your future journeys!
Dear Guest,Thank you for your review and recommendation. We’re delighted to hear you enjoyed your stay, including the nice room and our convenient location.It’s great to know our complimentary shuttle bus service to the airport was helpful for your trip. We look forward to welcoming you back on your next visit to Guangzhou. Safe travels!
Dear Guest,Thank you so much for taking the time to share your detailed stay experience with us! We are delighted to hear that our hotel’s convenient location—just a five-minute drive from the airport—was a great fit for your midnight arrival, and that you found the room comfortable and manageable for your family of four, even with its compact size.We also appreciate your feedback on the breakfast: it means a lot that you enjoyed our hot soup and noodle station, and we sincerely apologize that the variety did not fully meet your expectations. We will take your comments to our culinary team to explore expanding the breakfast options for our guests.It is our goal to provide an affordable, budget-friendly stay for transit travelers like your family, and we are thrilled that we could offer you a clean and comfortable place to rest overnight.We truly look forward to welcoming you back on your next trip through the airport. Have a wonderful journey ahead!Tips: Airport pick-up service is as follows: After you arrive at Baiyun Airport and walk to the designated waiting area: For Terminal 1, it's at Gate 13 in the departure hall; for Terminal 2, it's at Gate 46 in the departure hall. Once you reach the waiting area, contact the hotel and we will notify the driver to pick you up.
Dear Guest,Thank you so much for your lovely review! We are delighted to hear that you enjoyed our convenient location and the hassle-free airport pick-up and drop-off service during your stay.It’s wonderful to know that your room on the 8th floor offered you such a pleasant view—it’s always a joy to hear our guests appreciate these little touches. We will keep maintaining our shuttle service efficiency and room amenities to ensure every guest has a great stay.We truly look forward to welcoming you back again soon. Have a fantastic journey ahead!
Dear Guest,Thank you so much for your amazing review and glowing recommendation! We’re absolutely overjoyed to hear that our convenient location, seamless transfer service, friendly staff, clean rooms and top-notch service have left such a great impression on you.Every detail we polish is to ensure our guests enjoy a hassle-free and comfortable stay, and your recognition is the greatest motivation for our entire team. We can’t wait to welcome you back on your next trip. Safe travels!
尊敬的宾客：特别感谢您愿意把入住的真实感受反馈给我们，特别理解飞机起降的轰鸣声会打扰休息，加上夜间房顶一直有流水声，一定让您的入住体验打了折扣，对此我们满心愧疚，由衷向您致歉??。跟您同步一下送机的相关情况：咱们酒店毗邻机场，但受机场的地理及路线规划影响，送机到 T2 客运大楼车程在 10-12 分钟，到 T1 客运大楼需要 15 分钟，全程都是规划好的最优路线，没有绕行的情况，若乘车时让您有了绕行的感受，我们后续也会再微调行车细节，让大家的行程更舒适。关于您反馈的两大问题，我们已经立刻安排处理：房间已经配置助眠耳塞；一方面加急排查所有房间的顶部管路，彻底解决流水异响的问题；另一方面也会持续研究优化降噪方案，尽力减轻飞机噪音的干扰。您的真诚反馈，是我们进步的最大动力。我们定会用心整改每一处细节，努力弥补不足。再次跟您説声抱歉，也真诚希望能有机会再次接待您，让您感受到我们实实在在的改变与用心！
